SHIPPING & RETURNS
All Australian purchases are absolutely FREE SHIPPING via Australia Post. We ship all orders on two days express post, and all orders placed before 11:00 am will be shipped same day.
We regularly ship across the globe and all international orders are shipped with the signature required. Estimated delivery time is dependent on the destination country, but we pride ourselves in quick shipping options for every customer. If you require customs clearance or support on wholesale orders, please contact us.
RETURN & EXCHANGE POLICY
Bully Industries produces the World's Strongest Rated Quality Leather Dog Products - that being said, we don't typically have many returns. We are confident in our workmanship and materials - if you are not 100% SATISFIED with the quality of product that you receive, you may return your item within 28 days of delivery for a FULL REFUND of the purchase price. We will pay the return shipping costs if the return is a result of our error - for example, if you received an incorrect or defective item.
If you have accidentally ordered the incorrect size or product and is not an error on our end, we will check the return shipping cost and we ask that this total is sent to us via PayPal - please include a brief note about the exchange details as well as proof of purchase.
Please note that all returns, refunds, exchanges, or repair requests MUST be accompanied by any of the following:
- Original Register Receipt from Vendor
- Proof of Purchase (included with all online purchases)
- Original Return/Exchange Receipt
All items that leave our hands are closely inspected prior to shipping. Items that have been used, soiled or damaged heavily in respect to the amount of the time the customer has had it may not be eligible for a refund or return if it has been heavily abused or improperly used.